FAQ

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How long does it take to receive my order and is there an minimum?

Each hat is Made-to-Order, therefore it is typically a 2 week turnaround.  If your order includes a substantial amount of hats, the turnaround time could be 4 weeks.  Please plan accordingly, especially during busy hat seasons, like Derby.  

Can I change the shape or size of a hat?

Because each hat block has been carved into one shape and size it cannot be altered.  

We can add an adjustable sweatband to accommodate various head sizes and is an option you can choose under the "add-ons" tab. 

Can you create hats from a style that I have in mind, but is not listed?

Yes, we can.  If you want a particular style hat that we do not currently have available, we can custom carve a hat block for you.  There is an additional fee to have a custom hat block carved to your specifications.  This block will belong to you exclusively and we will keep it at our location for the purpose of future orders.  If at any time you would like the block sent to you, we will be happy to ship it to you. Please allow up to 4 weeks for a custom hat block to be carved, in additional to the turn around time for the hats to be blocked and sewn.  Please contact us for additional details.

When is my payment due?

Full payment is due at the time of the order.  We accept Visa, Mastercard, American Express, Discover and PayPal.

What are my shipping options?

Each hat will be packaged with care and shipped via UPS or USPS.

What is your return policy?

Because each order is custom and each hat is Made-to-Order, once an order has been placed it cannot be canceled.  If you receive a damaged hat we will certainly make the situation right.